EAMC Terms & Conditions

EAMC Terms & Conditions

  1. INTRODUCTION

Exec-Air (Pty) Ltd is a Gauteng based company that specializes in Air-conditioning and Ventilation systems. Operating since 1989, Exec-Air has provided HVAC solutions to some of the industry’s leading companies for the last three decades.

 

  1. DELIVERY OF ORDER

How much is Delivery & how long will Delivery take?

Exec Air (PTY) Ltd will only be delivered to an address within a 30 – 60km radius from our office address in Krugersdorp. No deliveries are available outside of 60km radius. We do not provide Same-Day Delivery.

Delivery within 30km Radius of Exec Air DELIVERY001  R 287,00 incl VAT.
Delivery within 60km Radius of Exec Air DELIVERY002  R 575,00 incl VAT.

 

Delivery within 30km Radius of Exec Air                    

Normal Delivery takes 1-5 working days depending on stock availability and area of delivery. Delivery times will be from Monday – Friday between 8h30 – 16h00. Delivery will be done by Exec Air (PTY) Ltd authorised driver for “Supply Only” units.

 

Should you require delivery afterhours an additional fee will apply.

 

Should we be out of stock or stock is on back order we will communicate the delay in delivery via email.

 

Our Drivers will comply with COVID-19 regulations and ensure they wear a face mask and sanitise their hands as required by the Nation Health Department.

Delivery within 60km Radius of Exec Air                                                        

Normal Delivery takes 3-6 working days depending on stock availability and area of delivery. Delivery times will be from Monday – Friday between 8h30 – 16h00. Delivery will be done by Exec Air (PTY) Ltd authorised driver for “Supply Only” units.

Should you require delivery afterhours an additional fee will apply.

Should we be out of stock or stock is on back order we will communicate the delay in delivery via email.

 

Our Drivers will comply with COVID-19 regulations and ensure they wear a face mask and sanitise their hands as required by the Nation Health Department.

 

Self Collect

Should you choose the Self Collect option we will notify you via Email when your order will be ready for collection. A suitable date and time for the collection will be given by our Warehouse Team.

 

  1. INSTALLATIONS

Installation of Highwall Split Units                                                                               

R 1 840,00 (incl. VAT) includes normal back to back installation.

Note: Pricing on installation is provided that the unit is bought from Exec Air PTY Ltd.

 

If additional Refrigerant Piping, Drain Piping, Trunking or PowerPoints are required a Sales Consultant will have to provide you with an accurate quotation.

Cost of Additional:

Extra Refrigerant Piping will be for the clients charge from R170.00 per meter excl. VAT.

PVC trunking will be charged from R120.00 per meter excl. VAT.

Extra Drain Piping will be for the clients charge from R80.00 per met excl. VAT

Extra Chase work will be charged from R120.00 per meter excl. VAT.

Gas Refill will be charged from R240.00 per kg excl. VAT.

Kindly note the installation of Isolators is not included in the Back to Back Installation Fee. Weather Proof Isolators are required from18 000 BTU and up.

A qualified Electrician needs to install the Weather Proof Isolator and we do have a recommended Electrician that can install at the below additional costs:

 

– Single Phase Weather Proof Isolators additional Fee of R 1 725,00 (incl. VAT).

– Third Phase Weather Proof Isolators additional Fee of R 2 875,00 (incl. VAT).                                                                                                                                 

Installation of Cassette & Underceiling Units

R 2 050,00 (incl. VAT) includes normal back to back installation.

Note: Pricing on installation is provided that the unit is bought from Exec Air PTY Ltd.

 

If additional Refrigerant Piping, Drain Piping, Trunking or Powerpoints are required a Sales Consultant will have to provide you with an accurate quotation.

Cost of Additional:

Extra Refrigerant Piping will be for the clients charge from R170.00 per meter excl. VAT.

PVC trunking will be charged from R120.00 per meter excl. VAT.

Extra Drain Piping will be for the clients charge from R80.00 per met excl. VAT

Extra Chase work will be charged from R120.00 per meter excl. VAT.

Gas Refill will be charged from R240.00 per kg excl. VAT.

Kindly note the installation of Isolators is not included in the Back to Back Installation Fee. Weather Proof Isolators are required from18 000 BTU and up.

A qualified Electrician needs to install the Weather Proof Isolator and we do have a recommended Electrician that can install at the below additional costs:

– Single Phase Weather Proof Isolators additional Fee of R 1 725,00 (incl. VAT).

– Third Phase Weather Proof Isolators additional Fee of R 2 875,00 (incl. VAT).

Installation of Hide Away Units                                                           

A Sales Consultant will get in touch with you to set up an appointment in order to quote for the Installation of the Hide Away unit.

Installation of Other Units                                                                                           

A Sales Consultant will get in touch with you to set up an appointment in order to quote for the Installation of the other unit.

 

Booking of Installations

Our Booking Department will get in touch with you regarding a suitable date & time for the Installation of the Air Conditioning unit/s. Should a site visit be required one of our Sales Consultants will contact you regarding an appointment in order to quote accordingly.

  1. SERVICE & REPAIR MAINTENANCE

Services

A standard Call Out Fee will be applicable as well as the cost to service the Air Conditioner.

Below is a detailed description of services carried out during the Air Conditioning Service:

  1. Check the air filter and clean where necessary. Should the filter be torn or damaged it will be necessary to provide a new filter at the client’s cost.
  2. Check the condition of evaporator coil and clean where necessary.
  3. Check the condition of condenser coil and clean where necessary.
  4. Check condensate drip trays and treat for corrosion if necessary.
  5. Check condensate drains and clear if necessary to prevent internal water leaks.
  6. Check fans to ensure that they are secured to the fan shafts not out of alignment and are free of corrosion, chips, dents etc.
  7. Check fan motor (s) to ensure that it (they) is (are) running freely and true and that the bearings show no signs of wear. Oil where applicable.
  8. Check compressor to ensure that it is suspended freely, that all grommets and bushes are in good condition, that the klaxon overload protector) is operating efficiently, that the compressor is operating correctly and that it does not overheat in normal operating conditions.
  9. Check thermostat/s, switches/contactors and the wiring thereto to ensure that all electrical connections are secure and clean.
  10. Check refrigerant system for leaks and repair where necessary.

➢ Please note any refrigerant gas used for this purpose is for the client’s account

➢ Ensure all tubing is clear of other components

  1. Clean equipment generally and observe its operation in all its functions.
  2. Check amperage reading on cooling/heating – fan only operation and compare to nameplate ratings.
  3. Check operation of thermostat, heating element & exhaust/fresh air damper.
  4. Check the weather seal around cabinets.
  5. For split units only:

➢ Check & tighten where necessary all refrigerant pipe fittings

➢ Check head and suction pressures and ensure that these are in accordance with specification. If not, adjust gas volume to required head.

  • Please note any refrigerant gas used is for the client’s account

Repairs

A standard Call Out Fee & Labour Charge will be applicable for fault finding.

A quotation will be provided before any repair work can be conducted.

Only once the client has accepted the quotation and provided a deposit will we order spare parts and arrange a suitable date for repairs to take place.

Please call or email us on 011 477 3920 or info@execair.co.za for a Formal Quotation on Services or Repairs.

  1. EXCHANGES & REPAIRS

We do permit Exchanges & Returns however only if it complies with our Returns Policy indicated below.

Unwanted Product

You may return an unwanted product under the following Terms & Conditions:

* The product is Undamaged & Unused

* The product is still in original packaging

* The product must have all spare parts and accessories in the box

* Installed Air Conditioning units cannot be returned.

* Returns will only be allowed within 7 working days of delivery

* The return cost of the unwanted product will be for the clients charge

Wrong Product Received

You may return a product if the wrong product was delivered under the following Terms & Conditions:

* The product is Undamaged & Unused

* The product is still in original packaging

* The product must have all spare parts and accessories in the box

* Installed Air Conditioning units cannot be returned.

* Returns will only be allowed within 7 working days of delivery

* The return cost of the wrong unit will be for Exec Air (PTY) Ltd

How do I Return/Exchange?

* Log your Returns/Exchange via email to admin@execair.co.za

* Please ensure the product you want returned is in original packing

Refunds

* All returns are booked in for investigation/inspection.

* Once approved, refunds may be processed. Investigation/Inspection normally takes 1 – 3 business days to be completed.

* You will need to provide the relevant Banking details via email for the refund should it be applicable

* Refunds will be generated  by our Finance Department

* Should reflect within 2-3 working days

Note: Refunds only gets generated once a week.

  1. PAYMENT METHODS

* Instant EFT/Bank Deposits

* Credit/Debit Cards

Banking Details for Instant EFT/Bank Deposits

EAMC (PTY) Ltd

ABSA Account            Current Account

Acc No#                     4097864766

Brach No#                   632005

Reference:                  Please use your order number as a Reference

NOTE: Only once the monies have cleared in our account will we release your order.

  1. WARRANTY POLICY

Jet Air carry a 3 Year warranty on all other spare parts.

Compressors carry a 5 year warranty, provided that the units get serviced every 6 (six) months by Exec-Air (PTY) Ltd.

The unit must be installed by Exec Air (PTY) Ltd.

All warranty claims must be accompanied by service reports completes.

Exec Air (PTY) Ltd will send you a Service Reminder every 6 months to ensure you are reminded of you Air Conditioning Services.

Warranty will be null and void should any other Supplier service or repair the Air Conditioner during the warranty period.

  1. COMPANY PROFILE

EAMC PTY Ltd trading as Exec Air Mechanical Contractors PTY Ltd, registration number 2019/597126/07.

Physical Address: 318 Voortrekker Road, Noordheuwel, Krugersdorp

For more information contact us on info@execair.co.za or 011 477 3920

  1. GENERAL

The content of the pages of this website is for your general information and use only.

We reserve the right to refuse service to anyone for any reason at any time.

Prices for our products are subject to change without notice at any time.

We shall not be liable to you or to any third-party for any price change or discontinuance of any product or service.

We reserve the right to refuse or cancel any order you place with us as well as to limit quantities per person and/or company.

Occasionally there may be information on our website or in the service that contains typographical errors or inaccuracies that may relate to product descriptions, pricing, promotions. We reserve the right to correct any errors, inaccuracies and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law.